Location: Elland, Halifax
Terberg DTS UK is looking for an Administrator to join our growing Delivery department.
What is the job role?
To provide administrative support to the Sales & Delivery Teams. To support the processing and delivery of new and used special vehicles and equipment to customers worldwide, including ordering & importation of vehicles from the Terberg Group Factory in Holland and other suppliers as necessary. To provide excellent customer service and build relationships with both internal and external customers.
Requirements and what we are looking for
- To provide support to key internal customers: Senior Delivery Co-Ordinator, Delivery Co-Ordinators, Area Sales Managers.
- Build effective working relationships with key internal and external customers to understand current and future needs.
- Ensure customer enquiries (phone/email) are professionally and proactively managed, and/or escalated to wider teams.
- Engage with suppliers ensuring that all required administration is completed on time, to guarantee the smooth transportation of vehicles: Create accurate purchase orders, Ensure factory order confirmations are received and appropriate internal sign off/authorisation is obtained, Utilise factory shipping schedule, Check goods/quantity received as per order, Chasing, tracking and updating schedule accordingly, Undertake purchase administration of non-factory vehicles as required.
- Monitor and proactively manage work in progress (WIP): Investigate all jobs which fall within the departmental job categories, Action the finishing and completion of jobs within the Delivery department in line with departmental KPI’s, Raise issues with the Delivery Co-ordinators and escalate to the Sales Delivery Manager if necessary.
- To be responsible for compiling weekly/monthly reports: Responsible for completing individual review document in line with expected KPI’s for one-to-one meetings, Create and distribute the weekly allocations to relevant stakeholders, Create and distribute the weekly Sales Manager delivery schedule update to relevant stakeholders.
- To actively update and monitor the Delivery Schedule: Advise relevant stakeholders of major changes within the delivery schedule, Liaise with Delivery Co-ordinators to ensure accurate information is kept within the document in line with departmental expectations.
- To be responsible for maintaining accurate storage of all customer data and vehicle information, including manual/electronic files and relevant systems updated (LIST, VPS and Super Office).
- Proactively engage with wider internal departments for collaborative working.
- To be responsible for undertaking stock-check in support of vehicles & equipment on site at Terberg DTS.
- To undertake projects as and when required to support the need of the business or to achieve departmental objectives.
- To be responsible for reaching out for customer feedback and the accurate storage of that data.
- Strong administrative background
- Strong working knowledge of Microsoft Office packages, especially Outlook, Word, Excel, Teams.
- Excellent customer service skills with an ethos for getting it right the first time.
- Excellent organisation and prioritising skills in order to successfully manage multiple tasks.
- High attention to detail.
- The ability to work well in a team and manage own workload independently, prioritising tasks.
- Self-motivated with the ability to challenge the status quo, research and offer suggestions for improving efficiency or customer satisfaction.
- Excellent communication skills, verbal and written, together with the ability to communicate at all levels.
- Strong interpersonal skills with the ability to develop key working relationships.
What do Terberg DTS offer you?
At Terberg you are part of the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue. The atmosphere in our family business is fantastic and you will work within a motivated team. We offer great benefits including; company pension, life insurance, cycle to work scheme and more. Personal development is important to us so further training and education may be offered so you can excel.
Is this the right career path for you?
Let us know by sending an email to recruitment@terbergdts.co.uk and attach your CV and a brief description of why you want to apply for the role. If you would like more information about the company or the vacancy, Please contact our HR Team on 01422 257 100.
Royal Terberg Group operates worldwide in the development, production and service of special vehicles and systems for logistics and refuse collection. As a family business, we stand for our people. Based on our core values, we focus on sustainable growth and innovation, which has made us successful for more than 150 years. For example, we have been investing in electrically powered vehicles since 2014 and are testing hydrogen to the full. We want to deal responsibly with our environment so that future generations can continue our success.