English Nederlands

Service Administrator

Role: Service Administrator

Location: Birmingham B11 2AS

Hours: 40 hpw, between 08:00 and 16:30 Monday to Friday

Are you an organised and detail-oriented individual with a passion for providing excellent administrative support? We're looking for a Service Administrator to join our dynamic team in Birmingham. In this role, you will be responsible for maintaining accurate records of all work activities, creating job cards, processing invoices, and updating our internal systems with vehicle details and service history. You will act as a key link between workshops, customers, and management, ensuring compliance with policies and timely completion of tasks.

The ideal candidate will have strong customer service skills, proficiency in Microsoft Office, and the ability to work both independently and as part of a team. Experience in call handling and administration is essential, while knowledge of the HGV and waste industry is a plus. If you are results-driven, able to stay focused under pressure, and have a flexible approach to working, we would love to hear from you!

Our employees benefit from:

  • 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
  • Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
  • Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
  • Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
  • GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
  • Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
  • Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
  • Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
  • Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
  • My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
  • Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.

At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

Please don’t delay your application, this role could be filled at any time for the right candidate.

Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

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